Shopping:
SELL OUT ? WHAT IF THE ITEM I’M INTERESTED IN IS NO LONGER AVAILABLE IN MY SIZE ?
New items can be sold out rather quickly, but we may get more soon!
Please contact our customer care department via email and we will do our best to notify you if the item becomes available again. Please include the best email address for reaching you when the item becomes available.
WHAT SHOULD DO IF THE SIZE ON THE TAG IS DIFFERENT FROM WHAT I ORDERED ?
The size show on the website will be converted into international size before products are put on sale, which is standard and regular. Therefore, if you find that the size you get is not the same as shown on the website, don’t panic and worry. That size we sent you is right. Put them on first and see how it turns out. If they don’t fit you well, you could return them definitely. (Please check our return policy)
WHY THE COLOR OF RECEIVED ITEMS IS A LITTLE DIFFERENT FROM WHAT I SAW ONLINE ?
The camera’s perspective and the extent of lighting may cause a little color difference. Hope you could understand us. If it does not affect the appearance and mood about your favorite items, we hope you can keep items. We will give you promotion code as the compensation for the future purchase. However, we will try our best to avoid the matter happens.
ANY STORE LOCATIONS ?
We just do the business on line.
WHERE DO YOU GET OUR ITEMS ?
All the products come from China. So the quality, the design have guarantee so that we can build our own reputation and offer our customers our best service.
HOW DO I USE A DISCOUNT CODE ?
If you have a discount coupon, when you go to “check out” page, you may find an option where you need to input the number, that’s how you use it.
WHY WAS MY ORDER CANCELED ?
Due to an unforeseen event, the item you ordered suddenly became out of stock and is no longer available. We promise these cases are rare. However, if an item in your order does become unavailable, you will be contacted within 24 to 48 hours about the cancellation. If your order contains additional items, these items will still be shipped to you and the unavailable item will be removed from your order for refund.
NEED TO CHANGE SOMETHING ON MY ORDER, HOW CAN I DO THAT ?
If you need to change or cancel your order, please contact us immediately. We process and ship orders quickly (we’re fast!). Once the parcel was processed and sent to the post office, we will be unable to make any changes.
CAN I GET MORE INFORMATION ON A PRODUCT ?
We try to publish as much useful info as we can about all our products, to help you buy the things that will suit you best.
The product page for every item includes sizing, a detailed description, care instructions, and most importantly, plenty of images.
If there is anything further information you feel we need to put on there to help you, just let us know what information you’d like to see and we’ll do our best to include it.
Payment:
HOW DO I PAY FOR MY ORDER ?
We like to give you plenty of payment options: we accept Visa, MasterCard credit card as our secure payment method which accepts all kinds of credit or debit cards.We do not accept personal checks or money orders. We also take security very seriously indeed, so your details will be safe with us.
All credit and debit card holders are subject to validation and authorization by both us and the card issuer, to maintain security and prevent fraud.
WHAT CURRENCIES CAN I USE ?
There are several currencies available as follows: Thai baht, US dollar, EURO, Great Britain Pound Sterling，Canada Dollar, Australia Dollar, Norwegian Krone, Switzerland Francs, Swedish Krona, Polish Zloty, Danish Krona, Japanese Yen, Hong Kong Dollar.
IS IT SAFE TO USE MY CREDIT CARD ON THE WEBSITE ?
Please don’t worry; it is safe to order on our website. We use industry-standard encryption technologies when transferring and receiving customer data exchanged with our site server. None of your credit-card details will be revealed. During checkout, when you enter your credit card & personal information at our online store, you are passing the information securely to us, using secure socket layer technology (SSL).Welcome to choose your favorite items on our website.
WHY MIGHT MY CREDIT CARD BE REFUSED ?
Your credit card may be refused for any of the following reasons:
The card may have expired. Check that your card is still valid.You may have reached your credit limit. Contact your bank to check that you have not exceeded the authorized purchase limit.You may have entered some information incorrectly. Check that you have filled in all the required fields correctly.Make sure you’re using the latest version of your web browser. Maybe because your browser is installed some kinds of plug-ins. Please clear the cookies restart the browser and then try again.
WAS I CHARGED TWICE ?
Your credit card will only be charged once after your order ships.
If you just placed your order, what you are seeing on your bank account is an authorization. This is a common bank practice handling credit card transactions to ensure sufficient funds and account authenticity. This authorization will clear (depending on your bank, usually within 48 – 72 hours.) If you need help speeding up the process, you can contact the issuing bank of your credit card.
Shipping:
WHAT SHIPPING OPTIONS DOES atradesen OFFER?
USA&Canada: We offer Standard Shipping.
International: We offer Standard shipping to EU, UK, AU and most other countries.
HOW LONG WILL IT TAKE MY ORDER TO PROCESS FOR SHIPMENT?
All orders are subject to processing time that is separate and apart from the time it takes for a shipment to reach its destination once it has been picked up from our fulfillment center by the applicable carrier. Depending on a number of factors, standard domestic and international orders may take up to 2 business days (excluding Saturdays, Sundays, and Holidays) to process.
After your payment is authorized and verified, Standard orders can still take up to 5-12 business days. This is just an estimate and doesn’t include weekends or holidays.
HOW LONG IS YOUR IN-TRANSIT TIME TO RECEIVE MY PACKAGE ONCE MY ORDER HAS SHIPPED?
In-Transit time starts when your order has been shipped, and does not include standard processing time applicable to the shipping method selected at the time of checkout. Business days do not include Saturdays, Sundays, or US Holidays. For information on anticipated delivery (inclusive of processing and transit times), please refer to our Delivery Time.
atradesen is not responsible for applicable customs fees, import duties, taxes or any other charges.
Orders:
HOW TO TRACK MY ORDER?
You can track your order in the Order Tracking panel or My Account – Orders
I WANT TO EDIT OR CANCEL MY ORDER
We know you want your order fast so as soon as it is placed, we are on it! Regrettably, this means that we cannot cancel or make any changes to your order. This can include but is not limited to:
Billing or shipping address update.
Addition or removal of items.
Change in color/size of items.
Addition or removal of a discount code.
Order cancellation request.
Shipping method change.
Return:
OUR RETURN POLICY AND PROCESS
Quickly and easily return your item(s) through our Returns Portal! Only US customers will be able to purchase a return shipping label but the returns portal is open to all customers.You have 30 days from the date of delivery to return your item.The majority of returns are refunded via store credit in the form of a atradesen gift card. Returns are processed within 5-12 business days after your item(s) are delivered to us. To receive your store credit more quickly, use the prepaid return label option in our Returns Portal below!
CAN I PURCHASE A RETURN SHIPPING LABEL?
Yes! atradesen return shipping labels for US customers. Using return shipping labels is the recommended way to return your item to atradesen, as you will be able to track your return and receive your credit much more quickly than if you were to send your return back yourself.
>CAN I EXCHANGE ITEMS?
We do not offer exchanges but we welcome you to return your item(s) by mail in accordance with our Return Policy by using our online returns portal and repurchasing any available item(s) on our site.
>SHOULD I KNOW ANYTHING ELSE ABOUT THE ONLINE RETURN POLICY?
We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to
An irregular or excessive returns history indicative of “wardrobing;”
An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or
Potential fraudulent or criminal activity.
Similarly, we reserve the right to refuse service to any customer or entity, due to similar actions as noted above.
Non-atradesen items sent to our Distribution Center will be discarded upon receipt.
Any Question?
If we still haven’t answered your question, you can contact us below and we will get back to you as soon as possible.
Email: tradesencom@gmail.com